Cookie Policy

1. What Are Cookies

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work, remember your preferences, and provide information to site owners about how the site is used.

2. Cookies We Use

2.1 Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be switched off. They include:

• Shopping cart cookie: Maintains the contents of your cart as you browse the store (set by Payhip).
• Session cookie: Keeps you logged in to your Payhip account during your visit (set by Payhip).
• Cookie consent cookie: Remembers whether you have accepted or declined non-essential cookies so you are not asked again on every visit.

2.2 Analytics Cookies (Non-Essential)

Payhip may set analytics cookies to collect anonymised data about how visitors use the store — such as which pages are visited most and how visitors arrive at the site. This data is aggregated and does not identify individual users.

We also use Microsoft Clarity on viksya.com. Clarity sets cookies to record how visitors navigate the site, including click and scroll behaviour, session duration, and device and browser type. This information helps us identify usability issues and improve the site; it is not used for advertising or shared with advertisers. You can decline analytics cookies, including Clarity, via the cookie banner. Details on Clarity’s data practices are available at clarity.microsoft.com/terms.

2.3 Payment Provider Cookies

When you proceed to checkout, payment providers (PayPal, Stripe, or card networks) may set their own cookies to process your payment securely. These are governed by the respective payment provider’s own cookie and privacy policies.

2.4 Chatbot Session Data

The AI chatbot on viksya.com may use a session identifier to maintain the flow of your conversation while you are on the site. If you choose to provide your name and email address to the chatbot, that information is handled as described in our Privacy Policy and is not used for advertising or tracking across other websites.

2.5 What We Do Not Use

We do not use:

• Advertising or retargeting cookies (e.g. Facebook Pixel, Google Ads).
• Social media tracking cookies.
• Third-party behavioural profiling cookies for advertising purposes.

3. Managing Cookies

You can manage cookies in the following ways:

• Cookie banner: When you first visit viksya.com, a banner allows you to accept or decline non-essential cookies.
• Browser settings: Most browsers allow you to refuse cookies or delete existing ones. See your browser’s help documentation for instructions. Note that disabling essential cookies may affect your ability to complete a purchase.
• Opt-out tools: You can opt out of Payhip’s and Microsoft Clarity’s analytics cookies via their respective privacy settings and via our cookie banner.

4. Changes to This Policy

We may update this Cookie Policy from time to time. The “Last updated” date at the top of this page reflects any changes.

5. Contact

For cookie-related questions, contact us at hello@viksya.com.